FREQUENTLY ASKED QUESTIONS

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What is CISM?  CISM is a method of helping first responders and others who have been involved with events that leave them emotionally and/or physically affected. This process helps people prepare for any normal stress reactions, helps mitigate the stress response, and helps them return to a usual level of functioning.

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Is it normal to talk to someone after a bad call? Yes, it is actually beneficial to talk through a taxing event. CISM is a process that enables peers to help their counterparts understand normal stress reactions and relieve some of the mounting feelings that occur after stressful situations.

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Will my supervisor know? In some instances, the supervisors are aware of a possible CISM need prior to contacting a CISM member. In that case the supervisor might know the instance and people involved, but the information conveyed and conversations shared between the CISM team members and personnel are entirely confidential. Unless some specific follow up is requested and agreed upon, the contact is initiated and terminated without any outside involvement otherwise.

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What if I am embarrassed to call? Or don't know if I need to? Please don't be. While the concept of emotional wellbeing is relatively new in our field, more and more it is becoming a pressing, paramount concern. Your ability to freely talk with your peers, CISM Team, and recognize when you or someone else might need additional support is pivotal.

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Who can I talk to? You can talk to any CISM peer, SCEMS peer, your supervisor, or anyone that you wish. Anyone who recognizes the possible need for CISM support (even as simple as a 'check in') can contact/alert the CISM team member most appropriate.

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I am not a SCEMS employee but my organization might benefit from your services. How do I contact you? Please call (302) 854-5050 and speak to Director Robbie Murray to put you in touch with the CISM Team, or, alternatively email EMSCISM@sussexcountyde.gov